Persona Customer Support skill: what it does and how to install it
Manages customer support in Google Workspace by triaging Gmail, tracking tickets in Sheets, escalating issues in Chat and scheduling follow-ups in Calendar.
Summary generated from the skill's documentation.
Install
$ npx skills add googleworkspace/cli --skill persona-customer-supportRun it in a terminal. If your agent is already running, start a new session so it picks the skill up.
About this skill
What it does. Manages customer support in Google Workspace through the gws CLI: triages messages labelled support, converts emails into tasks, appends ticket updates to a Sheets tracker, escalates urgent issues in Chat, and schedules follow-up calls in Calendar. It also points to email-to-task and standup-report workflows, plus Gmail labels and filters for organising requests.
When to use it. For a support inbox that needs ticket tracking, team escalation and customer follow-up across Gmail, Sheets, Chat and Calendar. It requires the corresponding Google Workspace utility skills and the gws command.
History
Repo stars
31.4kAbout +591 since 16 Jul 2026
Before 1 Oct 2026 the curve is estimated from public event data.
Stars are counted for the whole repository, which holds 88 skills.
Show as a table
| Date | Repo stars |
|---|---|
| 12 Oct 2026 | 31,396 |
| 11 Oct 2026 | 31,292 |
| 10 Oct 2026 | 31,286 |
| 9 Oct 2026 | 31,283 |
| 8 Oct 2026 | 31,275 |
| 7 Oct 2026 | 31,268 |
| 6 Oct 2026 | 31,263 |
| 5 Oct 2026 | 31,249 |
| 4 Oct 2026 | 31,242 |
| 3 Oct 2026 | 31,234 |
| 2 Oct 2026 | 31,239 |
| 1 Oct 2026 | 31,223 |
| 24 Sept 2026 (estimated) | 31,201 |
| 17 Sept 2026 (estimated) | 31,167 |
| 10 Sept 2026 (estimated) | 30,961 |
| 3 Sept 2026 (estimated) | 30,844 |
| 27 Aug 2026 (estimated) | 30,833 |
| 20 Aug 2026 (estimated) | 30,828 |
| 13 Aug 2026 (estimated) | 30,828 |
| 6 Aug 2026 (estimated) | 30,811 |
| 30 Jul 2026 (estimated) | 30,805 |
| 23 Jul 2026 (estimated) | 30,805 |
| 16 Jul 2026 (estimated) | 30,805 |
Installs
29.3k
Tracking since . A chart appears once there are 7 days of data.
Installs via skills.sh
Similar skills
- Project Manager (gws)Coordinates Google Workspace projects by tracking tasks, scheduling meetings, sharing documents and sending status updates through the gws CLI.
- Persona Content CreatorCreates and distributes content across Google Workspace by drafting Docs, organising Drive assets, and sharing updates through Chat and Gmail.
- Google Calendar (gws)Manages Google Calendar calendars and events through the Google Workspace CLI.