Customer Support plugin: what it installs and how to add it
Triages support tickets, drafts replies, researches customers, and turns resolved issues into knowledge base content.
From the Marketplace: knowledge-work-plugins marketplace
Install
> /plugin marketplace add anthropics/knowledge-work-plugins> /plugin install customer-support@knowledge-work-pluginsRun both lines inside Claude Code: the first adds the marketplace, the second installs the plugin.
What is inside
- 5skills
- 8MCP servers
About this plugin
The plugin supports day-to-day customer support work, including ticket categorisation and prioritisation, customer research, response drafting, escalation preparation, and knowledge base authoring. It can synthesise context from connected support, CRM, communication, documentation and project-tracking tools, or work from context supplied manually.
It is useful when support teams need consistent triage, clearer escalations, tailored customer replies, or searchable self-service content. Connected services may require their own accounts and access permissions.
What's inside
- 5 skills:
customer-escalation,customer-research,draft-response,kb-article, andticket-triage - 8 MCP servers for connected support and workplace tools
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Skills, not plugins
Prefer a single skill for productivity work? 109 skills in the same category, each installed on its own.